Last updated May 02, 2025

 

This Privacy Policy sets forth the terms pursuant to which Fulcrum Global Technologies (“Fulcrum,” “we,” “us,” or “our”) processes personal information collected through its website, products, and the RAPIDx platform (“Services”). Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it. 

 If you do not agree with our policies and practices, please do not use our Services. By accessing or using our Services, you agree to this Privacy Statement. This Privacy Statement may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

If you have any questions, contact us at privacy[at]fulcrumgt.com.

PURPOSE AND SCOPE

This document describes the categories of information we collect, how we use and disclose that information, the legal bases for processing where relevant, your privacy rights, and our ongoing commitment to information security. This Privacy Policy applies to all interactions with Fulcrum’s public website and any services incorporating RAPIDx.

This Privacy Policy does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party; or, any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Website.

For specific products, services, or regions, supplemental privacy notices may apply.

WHAT INFORMATION DO WE COLLECT?

We collect different types of information depending on your relationship with Fulcrum and the Services you access or use.

·     Information Provided Voluntarily: When you engage with our Services, you may provide personal information such as your name, contact details, professional credentials, organizational role, and other professional background information. This information may be submitted when creating a user account, updating a profile, communicating with us, or interacting with our support and client teams.

·     Information Collected Automatically: When navigating our digital properties, such as our website or RAPIDx, certain device and usage information may be collected automatically. This includes Internet Protocol (IP) addresses, browser type, operating system, access times, referring website addresses, device identifiers, and, where permitted, approximate location data. Fulcrum may use cookies and similar tracking technologies to facilitate your use of our services, analyze activity, and ensure system security and integrity.

·     Platform-Specific Information: Within the RAPIDx environment, Fulcrum processes user profile data (including contact details, role, qualifications, and other identifiers), organizational (or tenant) data, roles and permissions information, listing and matter data (such as matter identifiers, descriptions, parties, scope, jurisdictions, and budget details), invoice and payment data (including invoice numbers, totals, transactional histories, and status), timekeeper allocations, financial and budget allocations, and any document attachments uploaded in the course of matter, listing, or compliance management. RAPIDx does not process or retain sensitive banking identifiers such as complete bank account numbers, payment card data, or check details.

All information collected via these means is processed for specific, legitimate business purposes.

HOW DO WE USE THE INFORMATION?

Fulcrum employs the information that we collect about you or that you provide to us for several purposes:

·     We may use your information to more effectively operate, maintain, and enhance our websites, services, and platforms, including the RAPIDx environment. Core functions of RAPIDx include the administration of user accounts and organizational profiles; facilitation of legal matter management, budgeting, invoicing, and payments; and ensuring accuracy and security in system access and permissions. 

·     We may use your information to provide you with the services and information you request, fulfill any additional purposes for which you provide your data, and deliver necessary notices regarding your services, such as expiration and renewal alerts.

·     We may use your information to notify you of changes to our website or any products and services we offer. To improve and personalize your experience, we develop new products and services, audit usage, monitor the performance of our service offerings, and ensure the security of our systems against fraud and abuse.

·     We may use your information for purposes we may describe when you provide the information or for additional purposes for which you grant us consent. Should you prefer that we not use your information to contact you about goods and services that may be of interest to you, please email us at privacy@fulcrumgt.com with your request.

Where required by law, Fulcrum will request your consent prior to processing or sharing data for purposes not otherwise authorized by this Policy.

DISCLOSURE OF INFORMATION

Fulcrum does not sell personal information to third parties. Information collected may be disclosed to designated users, organizational administrators, clients, or legal-operations professionals according to the governance and permissions structure of our platforms. Access to listing, matter, and financial data is strictly controlled based on user role and operational necessity. Timekeeper and matter data are visible to appropriate members of client and provider organizations as dictated by RAPIDx system configuration and contractual agreements.

We engage carefully selected third-party processors and service providers for purposes such as data hosting, analytics, maintenance, and security. Such third parties are contractually bound to handle personal information only in accordance with our instructions and applicable law, and under duties of confidentiality and data protection. In rare cases, Fulcrum may be required to disclose personal information in response to lawful legal process, regulatory investigation, if necessary to defend our rights or the rights of our clients, or in connection with a corporate transaction such as a merger or acquisition.

INTERNATIONAL TRANSFERS

Given the international nature of our operations, information collected by Fulcrum may be transferred to, stored, and processed in jurisdictions outside your place of residence, including the United States. Where required, Fulcrum employs safeguards to provide adequate protection for such international transfers of personal data, including reliance on standard contractual clauses, regulatory certifications, or other legally recognized mechanisms.

DATA RETENTION

Fulcrum retains personal information only as long as necessary for the fulfillment of the purposes stated in this Policy, or as required by contract or applicable law. Retention periods may vary according to the nature of your engagement with Fulcrum and our Services, the type of information in question, and applicable legal or regulatory obligations.

INFORMATION SECURITY

Fulcrum maintains appropriate technical and organizational measures designed to protect personal information against unlawful, unauthorized, or accidental access, loss, disclosure, or misuse. Although Fulcrum employs robust controls, no information system can be guaranteed to be perfectly secure. We encourage all users to employ strong password and authentication practices and to report any suspected security incidents to our team promptly.

YOUR RIGHTS

Depending on your jurisdiction, you may have legal rights to request access to your personal information, to request correction or deletion of your information, to object to or restrict certain processing, and to request portability of your data. These rights may be subject to legal and contractual limitations and may not be absolute. Residents of the European Economic Area, United Kingdom, Canada, and relevant U.S. states (including but not limited to California) may have additional statutory rights.

To exercise these rights, or obtain further information about your data, please contact Fulcrum using the details provided below. We may require you to verify your identity before processing your request.

COOKIES AND TRACKING TECHNOLOGIES

Fulcrum’s websites and platforms employ cookies, web beacons, and similar technologies to ensure proper functioning, security, and to analyze or improve user experience. You may configure your browser to refuse some or all cookies; please note, however, that disabling cookies may negatively impact your use of some features.

CHILDREN’S PRIVACY

Our services are directed toward professionals and are not intended for use by children under sixteen years of age. We do not knowingly collect or process personal information from persons under this age. If we become aware that such information has been provided to us, we will take steps to delete it without undue delay.

POLICY CHANGES

Fulcrum reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. We will indicate material changes by updating the date at the top of this policy and, where appropriate, provide additional notice (such as via website banners or direct communication). Your continued use of our Services following such changes constitutes your acknowledgment of the updated policy.

CONTACT INFORMATION

If you have any questions regarding this policy, your rights, or Fulcrum’s privacy practices, please contact: privacy@fulcrumgt.com. 

SUPPLEMENTAL PRIVACY STATEMENTS

This policy may be supplemented or modified by specific notices for particular products, regions, or as required to comply with evolving privacy and data protection laws.

This Privacy Policy is designed to satisfy applicable regulatory requirements, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Data Protection Act 2018, and other relevant data protection statutes. Users are encouraged to review this policy periodically for any updates or changes.